FAQ

Frequently Asked Questions


How should I prepare for cleaning day?Just make sure that things like laundry, toys and other items are picked up and out of the way. Animals should be secured.  Have an office?  Paperwork should be put to one side of the desk so we can clean as much of it as possible.

We can do a much better job in the time allotted if we can focus on cleaning. Our goal is to provide the best service at the lowest cost to you.


Do I need to be there when you clean ?
No. In fact, it is usually better that the home or office be vacant. Again, we are better able to focus on cleaning without distractions. Just make sure that we get the keys and security codes to avoid lockouts.


What kinds of cleaners do you use?
We use only cleaning products that are non-toxic and biodegradable. They are wonderfully fragrant and work very well. We think your home should be clean and healthy.  If you prefer that we use your own products, just leave them out and available.  Including your vacuum cleaner if you have allergies or a specific filter.


How do I pay?
Payment is due at the time of service. Typically, our regular customers leave a check in a sealed envelope with our name on it. There is a $25.00 fee for returned checks.

How do you charge?
After a estimate has been given, you will be charged a flat rate unless other arrangements have been made. The fee will not change unless the tasks change. We will monitor the time spent in your home if we are going over on a regular basis or under on a regular basis the time and fee will be adjusted accordingly and a new flat rate will go into effect.

What if I need additional work done?
It is always best to make arrangements ahead of time. We may schedule multiple services close together which may not leave enough time for extra work without advance notice. We are happy to accommodate you with any of the items listed on the "Upon request" list, please note the additional time will be added to your overall cleaning time.


More Questions? We'll be happy to help. Call us at 614-401-7136.